Job Oriented Modules

Call Center Training

Indian Call Centre Industry has enormous job potential for youngsters. The employment opportunities do not require you to be holding any specific degree , they just require you to have a certain skill set and some a lot of Call Centers pay these people, having essential skill set, at par with professionals in other industries.

At British Express , we have prepared a comprehensive training program which aims to make you job ready for this industry. We equip you with the skills set which is desirable by the industry.

The Methodology of this program is divided in four smaller sets , namely , Introduction to Call Center Industry , Soft Skills Training , Personality Development & Interview Skills.

Eligibility : 10+2
Duration  : 3 Months
Class Schedule :3 Days/Week, 2 Hours/Day

Voice & Accent Training

There are certain call centre job opportunities where you need to put on particular type of accent for example – American Accent , British Accent or Australian Accent. Or else, you may be required to neutralize your accent as well.

With British Express, improving your accent is fun and we make it easy for you to learn the most difficult parts of the training program - to command the vowel sounds, differentiating between stressed and un-stressed syllables and words . We believe that , accent training is much more than a particular style of speaking , its about understanding the particular culture from where a particular accent originates.

At British Express, the accent training is a highly specialized course which is delivered by professional voice & accent coaches.

Eligibility : 10+2
Duration : 2 Months
Class Schedule :3 Days/Week, 2 Hours/Day

For Details :
Call:09911985635 / 09971900635
E Mail: british@careerpro.in

Customer Service Training

Customer Service is a buzzword nowadays. Every company is hiring dedicated staff to handle the issues related to customers . Customer Service is now a full fledged department in the companies. It could be telephonic , online or In person. In all the three mediums , you need to attend customers, providing solutions to their queries/problems/issues.

At British Express, this module is dedicated to skill set required to make you job ready for these job opportunities in the segment.

During this training program, you learn the concept of customer service , develop the various aspects of positive attitude, you learn to identify the needs of the customers, you also learn to handle difficult customers, Delivering customer service telephonically, on-line and In-person as well , and most interestingly, how to recover difficult customers as well.

Eligibility : 10+2
Duration : 3 Months
Class Schedule :3 Days/Week, 2 Hours/Day

For Details :
Call:09911985635 / 09971900635
E Mail: british@careerpro.in

Retail Management Program

Despite so much growth and business in retail segment , Indian Retail segment is still in its nascent stage . Its growing and there is a revolution yet to take place in organized retailing.

Even today ,there are exciting job opportunities in the retail segment . What is worth noticing is that , to grab these jobs you need not necessarily have any professional degree, but yes, you need to possess that skill set which is desirable by the employers.

Course Structure:

At British Express, you join us to be trained and employed with leading retailers. We groom you and equip you with the skills set for this segment.

The Topics covered in the Certificate Course in Retail Management are:-Introduction to Retail, Category Management Process, Category Management, Benefits, Enablers & Challenges, Merchandising Overview, Retail Sourcing Overview , Merchandise Procurement, Merchandise Forecasting and Budgeting, Sourcing: Measures, IT & Trends, Objectives of Store Design , Store Layout, Space Management, Fixtures, Presentation and Atmospherics, Global Sourcing and Green Sourcing, Communication and Customer Handling, Pricing, Promotions & Markdowns , Stock and Inventory Management, Supply Chain Management, Retail Store Operations, Enterprise Resource Planning, Measuring Retail Performance , Introduction to Retail Selling, The Sales Process, Customer Loyalty Scheme, Retail Strategy and FDI, Retail Essentials , Understanding FDI in Indian Context , FDI: Execution and Impact.

Eligibility : 10+2
Duration  : 6 Months
Class Schedule :3 Days/Week, 2 Hours/Day

For Details :
Call:09911985635 / 09971900635
E Mail: british@careerpro.in